Configuration Guides
IP PBX Connector
Note IP PBX replaces the Linked Office feature. The IP PBX Connector enables integration between a third-party IP PBX system (e.g. 3CX, Asterisk) and myCloudPBX. This is useful in situations such as: Acquiring a new business and temporarily ...
Microsoft Teams Connector
Description The Microsoft Teams Connector allows you to integrate myCloudPBX with Microsoft Teams using Direct Routing. This enables Teams users to place and receive external phone calls via the same infrastructure used by traditional myCloudPBX ...
Voicemail
Personal Voicemail Each extension has the option to have personal voicemail enabled. This voicemail will only play if an extension is directly dialed (not part of a ring group). Enable Voicemail on Extension To configure voicemail on an extension, ...
Conference
Overview There are two ways to access the myCloudPBX conference bridge: A dedicated inbound number. A virtual extension. (internal use speed dial). Tip Note: Each inbound call on your conference line will count toward your PBX channel count. If you ...
Virtual Extensions
Overview Virtual Extensions allow you to assign commonly dialed numbers to a virtual extension, making it easier to call external numbers as if they were internal extensions. Configuration Create Virtual Extension Navigate to Virtual Extensions. ...
Valet Parking
Overview Valet Parking allows calls to be placed in a valet park slot and retrieved from another extension. This feature is useful for handling calls that need to be transferred between different users or departments. Configuration Create Valet Park ...
Auto Attendant
Overview The Auto Attendant (IVR) is a virtual receptionist for your PBX system, allowing calls to be routed to different departments without user intervention. Configuration Create Auto Attendant: Navigate to Auto Attendant. Select Add Auto ...
Blocklist
Overview The Blocklist feature allows you to block unwelcome callers from entering your hosted PBX system. Once added to the list, any inbound callers listed on the blocklist will hear a busy tone. Usage Use the blocklist to prevent nuisance calls ...
Announcements
Overview Announcements are used to play a recorded message as part of a call flow. They are commonly used in scenarios such as informing callers of office hours, special announcements, or directing them to specific departments. Configuration Create ...
Music On Hold
Overview Music on Hold (MoH) allows you to play music or messages to callers who are on hold. This feature can enhance the caller experience by providing entertainment or important information while they wait. Configuration Upload Music Files: ...
Recorded Sounds
Overview Recorded sounds are used in various call flow items such as Auto Attendant, Announcements, and more. You can upload and manage recorded sounds through the PBX system. Configuration Create a Recording Navigate to Recorded Sounds. Select Add ...
Call Queues
Call queues in myCloudPBX are a powerful tool to manage incoming calls efficiently. Below is an overview of the key features, configurations, and functionality available for call queues. Distribution Strategies Choose how calls are distributed to ...
Ring Groups (Call Groups)
Overview Ring Groups allow multiple extensions to ring simultaneously when a call is received. This is useful for ensuring calls are answered promptly by any available user within the group. Configuration Create Ring Group Navigate to Ring Groups. ...
Holiday Routing
This section provides a guide to configuring Holiday Conditions for your PBX system. This feature allows you to set specific dates on which the office will follow a different set of rules, such as using a holiday IVR. Configuring Holiday Conditions ...
Day/Night
Overview Day/Night conditions allow you to configure the operating hours of your office. The PBX system can automatically switch between day mode and night mode based on the configured schedule. Configuration Create Day/Night Condition: Navigate to ...
Call Routing
Overview Call Routing allows you to define how incoming and outgoing calls are handled within your PBX system. This includes setting up call flows, assigning phone numbers, and configuring routing rules. Configuration Add Call Route: Navigate to Call ...
Offices and Users
Overview The Offices and Users section allows you to manage offices and the users within each office. This includes setting global office settings, adding new users, and configuring user-specific settings. Office Configuration Create an Office: ...