Auto Attendant

Auto Attendant

Overview

The Auto Attendant (IVR) is a virtual receptionist for your PBX system, allowing calls to be routed to different departments without user intervention.

Configuration

  1. Create Auto Attendant:

    • Navigate to Auto Attendant.
    • Select Add Auto Attendant.
    • Enter a name for the Auto Attendant.

  2. Set Greeting:

    • Choose or upload a greeting message to be played when the caller enters the Auto Attendant.

  3. Configure Menu Options:

    • Define the actions for each key press (e.g., press 1 for sales, press 2 for support).

  4. Timeout Activity:

    • Set the activity to be executed if the caller does not make a selection within the specified time.

Usage

  • Use the Auto Attendant to efficiently route calls to the appropriate departments.
  • Ensure the greeting message is clear and provides concise instructions to the callers.

Best Practices

  • Regularly update the Auto Attendant menu options to reflect any changes in department extensions or services.
  • Test the Auto Attendant to ensure all menu options are correctly configured.

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