Overview

The Offices and Users section allows you to manage offices and the users within each office. This includes setting global office settings, adding new users, and configuring user-specific settings.

Office Configuration

1. Create an Office:

   • Navigate to Offices and Users.
   • Select Add Office and enter the office details.

2. Configure Office Settings:

   • Select the office from the list.
   • Set the default phone number, area code, time zone, and hold music.

User Configuration

To create or edit a user (extension), follow the steps below:

1. Navigate to the 'Offices & Users' section from the PBX Configuration screen.
2. Click on 'Add/Edit User' to configure the extension settings.

General Settings

1. Extension Number (3 or 4 digits):

   • Enter the desired extension number (e.g., 301).

2. Name:

   • Enter a name for the extension (e.g., Hotdesk).

3. Password:

   • Set a password for the extension. The handset admin user password is now set under 'Auto Provision > Show Advanced Options'.

4. Extension Ring Time (seconds):

   • Set the ring time for the extension (e.g., 40 seconds).

5. Office / Location:

   • Select the office/location for the extension (e.g., Toowong).

6. Outbound Phone Number:

   • Choose the outbound phone number (e.g., Use Office Default).

7. Hide Caller ID:

   • Check this box if you want to hide the caller ID for this extension.

8. Pickup Group:

   • Select the pickup group if applicable.

9. This extension is behind a firewall:

   • Check this box if the extension is behind a firewall.

Auto Provision

See Auto Provisionnig

Voicemail

1. Enable Voicemail:

   • Check this box to enable voicemail for the extension.

2. Voicemail PIN:

   • Set the PIN for accessing the voicemail system (e.g., 5781).

3. Send Messages to my Mailbox:

   • Check this box to forward voicemail messages to your email.

4. Delete messages after emailing them:

   • Optionally, check this box to delete voicemail messages after they are emailed.

Callback and Smart Calling

1. Enable Callback:

   • Check this box to receive a callback from an internal extension when the user you are calling is busy.

2. Enable Smart Calling:

   • Check this box to forward calls to your mobile and your extension simultaneously.
   • Set the Smart Call Timeout and Smart Call Type (e.g., Sequential).
   • Enter the Smart Call Number (e.g., 04xxxxxxxx or 07xxxxxxxx).

Call Diversions

1. Divert all calls:

   • Check this box to divert all calls to another number.

2. Divert calls on no answer:

   • Check this box to divert calls only when there is no answer.

Security and Other Features

1. Enabled Calls:

   • Select the types of calls allowed (e.g., Local, National, Mobile, International).

2. Allow Management of:

   • Choose what can be managed via the handset (e.g., Update settings, Toggle Day/Night mode, Update recordings, Enable In Call Shortcuts).

3. Other Features:

   • Check if applicable (e.g., Override Account Code Dialling, Record calls from this extension).

4. Training Mode:

   • Optionally enable Training Mode or Extension Privacy.

Saving Changes

• Scroll down the page and click 'Save' when you are finished.
• Click 'Apply Changes' to apply the configuration to your PBX.

Accessing Voicemail

• To access the Voicemail system, dial 777 from your phone, or press the 'Voicemail' Button on your handset if it has one.
• Enter your PIN followed by the # key to authenticate and manage your voicemail messages.