Auto Attendant Report

Auto Attendant Report

Overview

The 'Auto Attendant' (often called an IVR) Report CSV Download report allows you to see which option callers are selecting at your voice prompts.

Detailed Report


Column Name
Description

CallGUID
The Call GUID is a Global Unique Identifier for that call.

CallDateTime
The Date and Time for the call.

OriginNumber
The number of the caller, if known (maybe set as Private).

TargetNumber
The Number configured on the MyCloudPBX the caller dialled.

IvrReference
The Name of the IVR configured in myCloudPBX.

KeyLabel
The label assigned to the IVR option configured in myCloudPBX.

FirstExtensionNumber
The Extension number of the First User that spoke on the call.

FirstExtensionName
The name of the First User that spoke on the call.

LostInIVR
Set to 1 if the call entered the IVR and the Caller terminated the call before exiting the IVR.

TimeoutInIVR
Set to 1 if the call entered the IVR and the IVR timed out before the Caller selected an IVR option.

Voicemail
Set to 1 if the call was sent to voicemail.

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