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Announcements
Overview Announcements are used to play a recorded message as part of a call flow. They are commonly used in scenarios such as informing callers of office hours, special announcements, or directing them to specific departments. Configuration Create ...
Call Recordings
Call Recordings Overview The 'Call Recordings' page allows you to play or download recorded calls. Calls can be searched by the calling number (origin), or the called number (target). Usage Select the start & end dates. Enter a number to search (if ...
Call Queues
Call queues in myCloudPBX are a powerful tool to manage incoming calls efficiently. Below is an overview of the key features, configurations, and functionality available for call queues. Distribution Strategies Choose how calls are distributed to ...
Troubleshooting Crackling on Yealink W56H Handsets
If you are experiencing crackling sounds during calls on your Yealink W56H cordless handset, this guide will help you diagnose and resolve the issue. 1. Check the Base Station Location Ensure the base station (W60B or W56 base) is not too far from ...
Call Recordings
Call recordings can be enabled for inbound calls (per call route), outbound calls (per extensions), or both. Tip Once enabled, calls will be recorded even if they are not answered. Enable Call Recording Application To turn on call recordings for a ...