Virtual Extensions

Virtual Extensions

Overview

Virtual Extensions allow you to assign commonly dialed numbers to a virtual extension, making it easier to call external numbers as if they were internal extensions.

Configuration

  1. Create Virtual Extension

    • Navigate to Virtual Extensions.
    • Select Add Virtual Extension.
    • Enter a name for the virtual extension.

  2. Assign Extension Number

    • Choose a 3 or 4 digit extension number.

  3. Set Activity Type

    • Define the activity for the virtual extension (e.g., call forwarding to an external number).

  4. Configure Activity

    • Enter the details for the chosen activity.

Usage

  • Virtual Extensions can be used to quickly dial external numbers that are frequently called.
  • Ensure the extension numbers do not conflict with existing internal extensions.

Best Practices

  • Regularly review and update virtual extensions to ensure they are still relevant.
  • Clearly label virtual extensions to avoid confusion among users.

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