Announcements

Announcements

Overview

Announcements are used to play a recorded message as part of a call flow. They are commonly used in scenarios such as informing callers of office hours, special announcements, or directing them to specific departments.

Configuration

  1. Create an Announcement:

    • Navigate to Announcements.
    • Select Add Announcement.
    • Enter a name to identify the announcement.

  2. Select Activity Type:

    • Choose the type of activity that will follow the announcement (e.g., external phone number, voicemail, extension).

  3. Select Sound File:

    • Choose a recorded sound file from the list available on your PBX.

  4. Enable Direct Dialling (Optional):

    • Set up a call route that directly dials the announcement.

Usage

  • Announcements can be part of call flows such as day/night conditions or holiday messages.
  • Ensure the recorded sound file is clear and provides necessary information to the callers.

Best Practices

  • Regularly update the announcements to reflect current information.
  • Use professional recordings for better caller experience.

    • Related Articles

    • Recorded Sounds

      Overview Recorded sounds are used in various call flow items such as Auto Attendant, Announcements, and more. You can upload and manage recorded sounds through the PBX system. Configuration Create a Recording Navigate to Recorded Sounds. Select Add ...

    • Call Routing

      Overview Call Routing allows you to define how incoming and outgoing calls are handled within your PBX system. This includes setting up call flows, assigning phone numbers, and configuring routing rules. Configuration Add Call Route: Navigate to Call ...