Overview

Ring Groups allow multiple extensions to ring simultaneously when a call is received. This is useful for ensuring calls are answered promptly by any available user within the group.

Configuration

Create Ring Group

• Navigate to Ring Groups.
• Select Add Ring Group.

Configure the following:

• Name: Enter a name for the ring group (This is for your reference only).
• Pre Ring Time (Seconds): Play ringback for x seconds prior to ringing on users phones.
• Ring Time (Seconds): Number of seconds to ring on users phones.
• Pickup Group: When enabled, you can use the # 3 key combination to move calls to valet park automatically after answering the call.
• Initial Recording: This message will play prior to ringing on users phones. Use this if you have an important message that must be heard by all callers.

• Music On Hold: Play any of the following audio streams to the callers while they are waiting to be answered.

  • Default: Play the default music on hold stream.

  • Ringing: Play the standard 'ring ring' tone.

  • Custom: Play a music on hold stream that you have uploaded previously.

• Skip Ring Group if all members are in-calls or unavailable: When enabled myCloudPBX will only ring on phones that are not already in-call. If all phones are in-call or unavailable, then the call will skip through to the Next Activity.

Next Activity

• Select the Next Activity from the drop down lists.

• Add Extensions

  • Select the extensions to be included in the ring group.

Best Practices

• Regularly review and update ring group members and settings.
• Use descriptive names for ring groups to avoid confusion.

Frequently Asked Questions

Sometimes I get a missed call popup, while other times I do not. What triggers this?

When a call routes through a Ring Group, the missed call indicator will trigger based on the following events.

• If no ringgroup members answer the call: Each member's device will report a missed call.

• If a ringgroup member answers the call: Other members' devices will not report a missed call, as the call was successfully answered elsewhere.

• If the caller hangs up before the timeout: All ringing members' devices will report a missed call.

• If the ringgroup times out without any answer: All members will report a missed call. The call will route to the next activity as configured on the PBX.