Call Recordings

Call Recordings

Call Recordings

Overview

The 'Call Recordings' page allows you to play or download recorded calls. Calls can be searched by the calling number (origin), or the called number (target).

Usage

  • Select the start & end dates.
  • Enter a number to search (if required)

Click 

Once the data has loaded, you will be able to see the following information about each call:

  • Origin: This is the source number.
  • Target: This is the destination number.
  • Duration (sec): Duration of the call, measured in seconds.
  • Call Date: Date / Timestamp of the call.
  • Download: Click here to download a copy of the call recording.
  • Play: Click here to play the recording.

Note

Call Recordings are stored for 90 days only

    • Related Articles

    • Call Recordings

      Call recordings can be enabled for inbound calls (per call route), outbound calls (per extensions), or both. Tip Once enabled, calls will be recorded even if they are not answered. Enable Call Recording Application To turn on call recordings for a ...
    • Call Queues

      Call queues in myCloudPBX are a powerful tool to manage incoming calls efficiently. Below is an overview of the key features, configurations, and functionality available for call queues. Distribution Strategies Choose how calls are distributed to ...
    • myCloudPBX Call Codes

      In-Call Shortcuts Group Intercept Used to pickup a ringing call from within a Pickup Group. Dial ** to pickup a call ringing on a different handset. Direct Intercept Used to pickup a ringing call on any extension on the PBX. Dial ** followed by the ...
    • Call Routing

      Overview Call Routing allows you to define how incoming and outgoing calls are handled within your PBX system. This includes setting up call flows, assigning phone numbers, and configuring routing rules. Configuration Add Call Route: Navigate to Call ...
    • Ring Groups (Call Groups)

      Overview Ring Groups allow multiple extensions to ring simultaneously when a call is received. This is useful for ensuring calls are answered promptly by any available user within the group. Configuration Create Ring Group Navigate to Ring Groups. ...