PBX Reports
Time to Answer
Time to Answer Report The 'Time to Answer' report displays the average time taken for a call to be answered by a user. Select any time period with a maximum of 7 days between them. Choose a phone number / numbers from the drop down menu. Click to ...
Outbound Calls report
Overview The 'Outbound Calls' report provides reporting on outgoing calls grouped into their billable rate type, with options to tailor the report to a specific date range. Report results can be filtered by simply clicking on the Call Type labels in ...
Lost Calls Report
Overview The 'Lost Calls' Report provides reporting on Incoming calls received by the phone system that were not answered by a user, with options to tailor the report with phone number, time period, and voicemail toggling filters. Note: Calls that go ...
Inbound Calls Report
Overview The 'Inbound Calls' report shows the total number of incoming calls answered by a user, filtered by the phone number & time period selected. Select any time period with a maximum of 7 days between them. Choose any phone number, or all phone ...
Export Call Records Report
Overview The 'Export Call Records' report allows you to download an easy to digest csv report. Detailed report Select the start and end date ranges as well as the phone number(s). Click to download a copy in CSV format. You can also schedule this ...
Call Queue Report
Overview The 'Call Queue' reports deliver clear insights into call queue performance, helping optimise customer service. It provides historical data on call volumes, wait times, abandonment rates, and agent activity, empowering managers to improve ...
Cost Allocation Report
Overview Account codes are used to attribute calls to either a user or group of users. Alternatively, account codes can be used to attribute calls made to your customers. When a call is made, you can enter the account code as part of the phone ...
Auto Attendant Report
Overview The 'Auto Attendant' (often called an IVR) Report CSV Download report allows you to see which option callers are selecting at your voice prompts. Detailed Report Column Name Description CallGUID The Call GUID is a Global Unique Identifier ...