Time to Answer
Time to Answer Report
The 'Time to Answer' report displays the average time taken for a call to be answered by a user.
- Select any time period with a maximum of 7 days between them.
- Choose a phone number / numbers from the drop down menu.
Click 
to download a copy in CSV format.
Related Articles
Call Queues
Call queues in myCloudPBX are a powerful tool to manage incoming calls efficiently. Below is an overview of the key features, configurations, and functionality available for call queues. Distribution Strategies Choose how calls are distributed to ...Ring Groups (Call Groups)
Overview Ring Groups allow multiple extensions to ring simultaneously when a call is received. This is useful for ensuring calls are answered promptly by any available user within the group. Configuration Create Ring Group Navigate to Ring Groups. ...Offices and Users
Overview The Offices and Users section allows you to manage offices and the users within each office. This includes setting global office settings, adding new users, and configuring user-specific settings. Office Configuration Create an Office: ...Getting Started with myCloudPBX Connect
Transform the Way You Work The myCloudPBX Connect app is designed for professionals who want to streamline their communication workflows, save time, and deliver exceptional customer experiences. Initially, myCloudPBX Connect will offer CRM ...Active Users Reports
Overview The 'Active Users' report shows the total time users spent on calls. Reports are filtered by the direction of the call, the office, and time period selected. Usage Select any time period with a maximum of 7 days between them. Select your ...