Call recordings can be enabled for inbound calls (per call route), outbound calls (per extensions), or both.

Enable Call Recording Application

To turn on call recordings for a call route, you must first enable the call recording functionality on your PBX. From the PBX Configuration screen, click ‘Manage Applications’. 

Scroll down until you see 'Call Recording'. Tick ‘Call Recording' on.

You will now need to go back to the PBX Configuration page to enable recordings for either inbound calls, outbound calls, or both as per your needs.

Inbound Calls

To enable call recordings for an inbound route, select 'Call Routing' from the PBX homepage.

Find the number for which you wish to enable call recordings and then click 'view/edit'.

Click the checkbox to 'Enable Call Recording' for all inbound calls.

Scroll down to the bottom of the page and click 'Save' to save your changes.

Your changes are now ready to be applied to the PBX.

Click ‘Apply Changes’.

Outbound Calls

To enable call recordings for outbound calls, select 'Offices & Users' from the PBX Configuration screen. 

Select the extension you wish to modify.

Scroll down to ‘Security & Other Features’, then enable ‘Record calls from this extension’.

Click ‘Save’ when finished.

Your changes are now ready to be applied to the PBX.

Click ‘Apply Changes’.

Shortcut Codes

During an active call you can use the following shortcut codes.

Call Recordings must be enabled.

• If a recording is active #8 will stop the current recording.
• If a recording is not currently active #8 will start an adhoc recording.
• If a recording or adhoc recording is active #7 will enable masking of the recording.
• If a call is currently masked #7 will stop masking.

Accessing Call Recordings

There are two ways to access your call recordings.

• FTP
• myCloudPBX Dashboard

myCloudPBX Dashboard

• Login to the Portal
• Browse to Services > myCloudPBX Service (example: pbx_mycompany)
• Click the Dashboard button
• Select Call Recordings from the left hand menu

Download Call Recordings with FTP

Set your FTP password from within the Portal

• Login to the Portal
• Browse to Services > myCloudPBX Service (example: pbx_mycompany)
• Under Active Applications select Call Recordings

The screen provides the FTP server address and your unique username

Enter a secure password and click Save

Ensure you have a current version of the 'filezilla FTP client' from the following link: (https://filezilla-project.org/download.php)

When prompted, enter the following information:

• HOST: ftp.mycloudpbx.com.au
• Username: The username listed in the portal.
• Password: The password configured in the portal.

Click 'QuickConnect'.

If you are prompted about the certificate:

• Tick 'Always trust certificate in future sessions'.
• Tick 'Trust this certificate on the listed alternative hostnames'.

Click 'OK'.

You will now see the recorded files listed on the right-hand side of FileZilla, and your local machine on the left-hand side of FileZilla.

Simply drag and drop the files you wish to copy from the right-hand side onto your local machine on the left-hand side.

Download Call Recordings with SFTP

SFTP (Secure File Transfer) access will be avilable in late 2024, please check back for updates.

Call Recording Encryption

Generating a Public/Private key pair.

To enable call recording encryption you will first need to generate a Public/Private key pair. To create a Public/Private key pair, we recommend using OpenSSL.

Windows users

Download OpenSSL for Windows (https://wiki.openssl.org/index.php/Binaries)

To run the commands below, go to the OpenSSL32 directory on your PC, and change to the /bin directory.

Note: You may need to open the command prompt with admin privileges (run as administrator) and you will need to restart your computer before generating a certificate.

Mac users

OpenSSL comes shipped with Mac OS X version 10.6.2 onwards.

You can use Terminal to run OpenSSL (Open Applications > Utilities > Terminal or search for ‘terminal’ using the search bar in the top right-hand corner of your screen) and run the commands below.

Note: You may need to run each OpenSSL command line with elevated privileges. – add sudo before each command as needed.

Using OpenSSL

The basic command line steps to generate a private and public key using OpenSSL are as follows:

openssl req -newkey rsa:2048 -nodes -keyout myprivatekey.pem -x509 -days 1825 -out mypublickey.pem

Enabling Call Recording Encryption

To turn on call recordings for a call route, you must first enable the call recording functionality on your PBX.

From the PBX Configuration screen, click ‘Manage Applications’.

Enable the call recording encryption and paste a copy of your PUBLIC KEY.

Click 'Save'.

Recorded calls will now have an “.enc” suffix to identify call recorded with a user-provided public key.

Decrypting Call Recordings

To decrypt call recordings, use the following command. (Adjust for your filename.)

openssl smime -decrypt -binary -in RECORDING_NAME.mp3.enc -inform DER -out RECORDING_NAME.mp3 -inkey myprivatekey.pem