myCloudPBX Call Codes

myCloudPBX Call Codes

In-Call Shortcuts

Group Intercept

  • Used to pickup a ringing call from within a Pickup Group. Dial ** to pickup a call ringing on a different handset.

Direct Intercept

  • Used to pickup a ringing call on any extension on the PBX. Dial ** followed by the extension number you wish to pickup.

Example

EG: ** 101

Adhoc Call Recording

  • Dial #8 during a call to enable an adhoc recording. Dialling #8 a second time will end the recording.

Tip

Note: This will only start / stop the adhoc recording.

if you have call recordings enabled globally, they will be unaffected by this.

Voicemail

Accessing Personal Voicemail

  • Dial 777 to access your Voicemail. Enter your PIN when prompted.

Accessing Another Users Voicemail

  • Dial 778 to access another users Voicemail. Enter the Extension Number followed by the PIN when prompted.

Directly Dial Another Users Voicemail

  • Dial 6 followed by the Extension Number of the user.

Vertical Service Codes

Delayed Echo Test:

  • Used to test audio quality. Dial 9195 and we'll repeat back to you after 5 seconds.

Instant Echo Test:

  • Same as delayed echo test, only instant. Dial 9196 and we'll repeat back to you.

Music On Hold Test:

  • Dial 9199 to listen to the Music on Hold Stream.

Training Mode

Training Mode enables the ability to listen, or 'eavesdrop‘ on a call. This is useful for call centre training operations where a supervisor or manager can listen in to an agents live call and provide realtime feedback.

For more information see here.

    • Related Articles

    • Call Recordings

      Call recordings can be enabled for inbound calls (per call route), outbound calls (per extensions), or both. Tip Once enabled, calls will be recorded even if they are not answered. Enable Call Recording Application To turn on call recordings for a ...

    • Call Routing

      Overview Call Routing allows you to define how incoming and outgoing calls are handled within your PBX system. This includes setting up call flows, assigning phone numbers, and configuring routing rules. Configuration Add Call Route: Navigate to Call ...

    • Call Queues

      Call queues in myCloudPBX are a powerful tool to manage incoming calls efficiently. Below is an overview of the key features, configurations, and functionality available for call queues. Distribution Strategies Choose how calls are distributed to ...

    • myCloudPBX Troubleshooting Guide

      This guide provides generic troubleshooting steps for common issues encountered with myCloudPBX Common Issues and Troubleshooting Steps 1. No Dial Tone Symptoms: - No dial tone on the handset. - Unable to make or receive calls. Troubleshooting Steps: ...

    • Getting Started with myCloudPBX Connect

      Transform the Way You Work The myCloudPBX Connect app is designed for professionals who want to streamline their communication workflows, save time, and deliver exceptional customer experiences. Initially, myCloudPBX Connect will offer CRM ...