Applications & Integrations
Webhooks
Webhooks enable administrators to capture changes and events from the myCloudPBX customer portal or a PBX. Using webhooks, external workflows can be triggered. For instance, when a client creates a new myCloudPBX extension, a webhook can create a ...
Training Mode
Overview Training Mode allows supervisors to listen to and monitor calls for training and quality assurance purposes. This feature is useful for coaching new employees and ensuring high standards of customer service. Configuration Enable Training ...
Hotel/Guest Mode
Overview The Hotel/Guest Mode feature allows you to create a group of users/extensions with a unified base configuration. This setup is particularly useful for environments such as hotel rooms, school classrooms, or other places where phones are not ...
Virtual Fax
Overview The Virtual Fax feature allows you to send and receive faxes electronically, delivering them via email to a nominated address. It provides all the convenience of email without needing a traditional fax machine. Configuration There are three ...
Call Recordings
Call recordings can be enabled for inbound calls (per call route), outbound calls (per extensions), or both. Tip Once enabled, calls will be recorded even if they are not answered. Enable Call Recording Application To turn on call recordings for a ...
Advanced Outbound Caller ID Control
Overview The Advanced Outbound Caller ID Control feature allows a user to dynamically update the Caller ID presented to the caller. This is particularly useful when operating multiple businesses or departments when you want to display different ...