Call Reporting Dashboard

Call Reporting Dashboard

Overview

The Reporting Dashboard displays critical information about your myCloudPBX system, providing granular reporting data for a real-time or historical view of the activities within your phone system.

Drill down into user performance and call reports for valuable insight into resolution times, response rates and optimal service times.

This page outlines key definitions and rate structures for myCloudPBX call reporting. Where relevant, more information may be shown on individual articles.

Key Terms


Term
Description

Calls
Calls received or made including inbound, outbound or internal on myCloudPBX.

Session
Each time a User, identified by an Extension Number, talks on a call a “Session” is created with that User for them to talk.

E.g., An Inbound call is answered by User 1 then transferred to User 2, then transferred to User 3, then the call is terminated by either party = 3 Sessions.

Target Number
A Target Number is the number that was dialled to. For an Inbound Call the Target Number will be a number on myCloudPBX.

For an outbound call the Target Number will be the remote number the User on myCloudPBX dialled.

Origin Number
The number a call was made (originated) from.

Rate Types


Rate Type
Rate Description
Country

1
Local calls to land lines
Australia

2
National calls to land lines outside the local call area
Australia

3
International calls
Australia

4
Mobile calls
Australia

5
13/1300 and other miscellaneous calls
Australia

7
1800 calls
Australia

51
Local Calls to landlines
New Zealand

52
National calls to landlines
New Zealand

53
International calls
New Zealand

54
Mobile calls
New Zealand

57
0800 calls
New Zealand

Data Retention

Call reporting data is made available for 24 months.

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