General
📞 Provisioning Line – Staff Instructions
?️ Purpose of This Line The Provisioning line is primarily used for NBN technicians to make contact during new connections or fault attendances. These calls are usually time-sensitive and important for service activations or resolutions. ? When a ...
Emailing Customer Format
When replying to a customer—particularly if it’s your first time engaging with them—it’s important to provide a bit more context. Specifically, make sure to include: 1. Who you are: Briefly introduce yourself, your name, and your role at Swazzy. 2. ...
Proof of Occupancy for Dummies: Getting Your nbn™ Connection Sorted
Hey there! Need to get your nbn™ connection up and running but hit a snag because the previous person didn't say goodbye to their phone or internet service? Or maybe there's a service at your new place that's not in your name, or it is, but you can't ...
Understanding the NBN Location ID (LOC ID)
Overview An NBN Location ID (LOC ID) is a unique identifier assigned by NBN Co. to every serviceable address in Australia. It plays a critical role in accurately mapping, tracking, and delivering broadband services. This article explains the ...