Overview

An NBN Location ID (LOC ID)
is a unique identifier assigned by NBN Co. to every serviceable address in Australia. It plays a critical role in accurately mapping, tracking, and delivering broadband services. This article explains the importance of the LOC ID and how it is used by Swazzy staff and clients.

What is an NBN LOC ID?

The LOC ID is an alphanumeric code that uniquely identifies a physical address eligible for NBN services. This ensures precise tracking of connections, technology availability, and service provisioning.

Why is the LOC ID Important?

1. Accurate Service Setup

   • Ensures NBN services are provisioned at the correct address.

   • Reduces delays and errors during installation or service upgrades.

2. Technology Availability Check

   • Determines which type of NBN technology (e.g., FTTP, FTTN, HFC) is available at the address.

   • Helps recommend the best service plan.

3. Multi-Dwelling Units (MDUs)

   • Assigns individual LOC IDs to units within a shared address (e.g., apartment complexes).

   • Prevents service conflicts and allows for customized service provisioning.

4. Troubleshooting and Support

   • Enables quick identification of the location during service issues.

   • Allows NBN technicians to diagnose and resolve problems efficiently.
     

How to Find Your LOC ID

For Clients:

• New Connections: The LOC ID will be identified by Swazzy during the service request process.

• Existing Services: If you already have an active NBN connection, your LOC ID may be available in previous service documents or can be provided by Swazzy Support.

• Can’t Find It? Contact our Swazzy HelpHub for assistance.

For Swazzy Staff:

• Access the LOC ID through the client’s service details in the internal CRM or NBN Co. database.

• Verify the correct LOC ID before submitting service requests, especially for new connections or relocations.
  

Common Scenarios Involving LOC IDs

1. Setting Up a New NBN Connection:

   • Ensure the correct LOC ID is selected during the service order.

2. Service Upgrades or Relocations:

   • Double-check the LOC ID to prevent provisioning issues at the new location.

3. Troubleshooting Service Issues:

   • Confirm the correct LOC ID with NBN Co. for faster resolution.

FAQ

Q: Can two properties share the same LOC ID?

• No, each serviceable property or unit has its own unique LOC ID to ensure accuracy.

Q: What should I do if my LOC ID is incorrect?

• Contact Swazzy Support immediately to correct the LOC ID and avoid service disruptions.

Q: How do I verify the available NBN technology for my location?

• Swazzy staff will use the LOC ID to check the NBN database and confirm the available connection types.

Contact Swazzy Support

If you have any questions or need help locating your LOC ID, please reach out to our Swazzy HelpHub:

• Phone: 1800 792 999

• Email: support@swazzy.co

• Online Support Portal: http://swazzy.support/

By ensuring accurate LOC ID use, Swazzy is committed to delivering reliable and efficient NBN services to all clients.