Service Level Agreements (SLA)
Swazzy Retail Support Bundles — Service Level Agreement (SLA)
1) Overview & Eligibility The Retail Support Bundles provide 24/7 unlimited onsite & remote IT support for retail stores, priced per store. Bundles are designed for customers taking internet, phone, and related services through Swazzy. If a store ...
Swazzy Information Technology Maintenance Agreement (ITMA) & SLA
Applies to all standard Swazzy customers unless superseded by a bespoke agreement · 1. Introduction This Information Technology Maintenance Agreement (ITMA) sets out the terms under which Swazzy Pty Ltd (ABN 29 897 020 065) ("Swazzy", "we", "us") ...
Service Level Agreements (SLA) & Customer Communication at Swazzy
Effective Customer Service Through Clear & Timely Communication At Swazzy, we are committed to delivering exceptional service across all areas of our business, whether it be IT Support, Accounts & Billing, or any other department. A critical part of ...