General
Adhering to Naming Conventions: A Guide for Efficient System Navigation
Overview In our fast-paced work environment, the ability to quickly locate and utilize data within our systems is paramount. This knowledge base article addresses the critical importance of adhering to established naming conventions, particularly ...
Enhancing Accuracy in Data Entry: Implementing Checklists and Reporting for Improved Workflow
Introduction In our continuous effort to maintain high standards of accuracy and efficiency, this article addresses a common challenge within our organization: errors in data entry due to incorrect location inputs. It offers a systematic approach to ...
Ensuring a 'Brand New' Customer Experience with Configured Products
Introduction In line with Steve Jobs' business philosophy of delivering not just products but experiences that delight and inspire customers, this article outlines our approach to handling, configuring, and repackaging our products. Our goal is to ...
The Imperative of Attention to Detail in Every Facet of Work
In the contemporary workplace, attention to detail is not just a desirable trait—it is an indispensable part of professionalism and excellence. Whether you're drafting a critical report, coding a software application, managing a project, or engaging ...
Being Analytical – A Core Skill for Everyone
? Swazzy Staff Training Guide: Being Analytical – A Core Skill for Everyone ? Introduction At Swazzy, we don’t just deliver services—we solve problems, optimize systems, and build trust through every interaction. Whether you’re in support, sales, ...
Responding to Support Tickets
✅ Best Practices Be Direct and Clear Use simple, customer-friendly language. Avoid jargon unless you explain it. Use Step-by-Step Instructions Break down actions into numbered steps or short bullet points. Each step should be easy to follow without ...
Swazzy Style Guide for Customer Communications
? Purpose To ensure all communication with customers is professional, consistent, and representative of Swazzy as a team, not individual technicians. 1. General Principles Always respond as Swazzy, not as an individual. Keep language clear, simple, ...
Company Details
Company Name: SWAZZY PTY LTD ACN: 664209358 ABN: 29897020065 Primary Address: Level 4, 459 Church Street, Richmond, VIC 3121 Address: Level 3, 223 Liverpool Street Darlinghurst NSW 2010 Address: 166 Geary St. 15th Floor Suite #191, San Francisco, ...
Teams Chat Protocols
?️ Global Channel: Central Ops Chat Purpose: For casual, general, and cross-team updates. Do not use this channel for work-specific discussions. Redirect any task, ticket, or channel-specific talk to the appropriate group below. ? Dedicated Team ...
Tools & Resources for Swazzy’s Team
? What Do We Mean by "Tools & Resources"? For Swazzy, tools and resources are the essential apps, platforms, and reference materials that enable our support technicians to deliver fast, accurate, and professional customer service. Tools → The actual ...
Answering your first ticket.
Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save ...