Device Support
How to Configure USB-C Hubs and Docking Stations
USB-C hubs and docking stations let you expand your computer's connectivity by connecting multiple devices through a single USB-C or Thunderbolt port. The steps below will help you configure your dock, connect peripherals, optimize performance, and ...
How to Enable Mobile Hotspot Tethering
Mobile hotspot tethering lets you share your smartphone's internet connection with laptops, tablets, and other devices when a Wi-Fi network isn't available. The steps below will help you enable hotspot tethering, secure the connection, optimize ...
How to Troubleshoot and Fix Webcam Connection Issues
Webcam issues can prevent you from joining video meetings, recording videos, or using applications that require camera access. The steps below will help you identify common causes, restore your webcam connection, and resolve most camera-related ...
How to Set Up Power Management for Your Devices to Save Energy and Improve Performance
Optimizing your device's power management settings helps balance performance, energy efficiency, and battery life. Whether you're using a desktop or laptop, the steps below will help you configure Windows power options, customize power plans, ...
How to Connect a Desktop PC to an Ethernet Network
A wired Ethernet connection offers a fast, stable, and dependable network connection for work, gaming, streaming, video conferencing, and other online activities. If you're setting up a new desktop or troubleshooting connectivity issues, the steps ...
How to Configure and Manage Your Wireless Headset for the Best Performance
A properly configured wireless headset provides reliable audio for calls, meetings, gaming, and entertainment. The steps below will help you connect your headset, customize its settings, resolve common issues, and keep it performing at its best. Set ...
How to Update Your Printer Firmware Safely and Successfully
Keeping your printer's firmware up to date helps improve performance, strengthen security, resolve known issues, and add support for new features. The steps below will help you update your printer safely, troubleshoot common update problems, and ...
How to Troubleshoot and Fix External Storage Drive Failures
External storage drives are a convenient way to store backups, documents, photos, videos, and other important files. If your drive is not detected, disconnects unexpectedly, or becomes inaccessible, the steps below will help you identify the cause, ...
How to Install Peripheral Devices (Keyboards and Mice)
Most keyboards and mice are ready to use within minutes, but connection, pairing, or driver issues can sometimes prevent them from working correctly. The steps below cover wired, wireless, and Bluetooth devices, along with practical troubleshooting ...
How to Connect Your Smart TV to the Internet
An internet connection unlocks the full functionality of your Smart TV, including streaming services, online apps, web browsing, and software updates. Whether you're connecting over Wi-Fi or with an Ethernet cable, the steps below will help you get ...
How to Add a Shared Mailbox in Microsoft 365 Using Outlook for Mac
Shared mailboxes allow multiple people to manage customer enquiries, team communications, and shared business email from a single inbox. After you've been granted access, you can add the shared mailbox to Outlook for Mac and start using it alongside ...
How to Fix Windows High Uptime After Shutting Down
If your Windows computer continues to show a high uptime even though you shut it down every day, it may not be completing a full shutdown. Features like Fast Startup can preserve part of the system state to speed up startup, causing the uptime ...
Restart Your Computer to Resolve Common Performance Issues
A computer can become slow, unresponsive, or unstable as temporary files, background applications, and system processes accumulate over time. Restarting your device refreshes the operating system, clears temporary memory, and often resolves common ...
Set Up and Troubleshoot Business VoIP Phones for Reliable Office Communication
Business VoIP phones rely on proper device, network, and SIP configuration to deliver reliable call quality and consistent communication. If a phone is not registering, experiencing audio issues, or failing to connect, the steps below can help you ...
Reset Network Settings to Fix Wi-Fi, Mobile Data, and Bluetooth Issues (iPhone & Android)
Problems with Wi-Fi, mobile data, or Bluetooth can often be traced back to incorrect or corrupted network settings. Resetting these settings restores your device's network configuration to its default state and can help resolve common connectivity ...
Set Up and Troubleshoot a Second Monitor
A second monitor can make it easier to multitask, compare documents, and manage multiple applications at once. If your additional display is not working correctly or has not been configured yet, the steps below will help you connect, set up, and ...
Fix Device Driver Failures and Restore Hardware Functionality
When a device driver fails, hardware such as printers, USB devices, graphics cards, or network adapters may stop working correctly. Symptoms can include error messages, missing devices, poor performance, or system instability. Working through the ...
Set Up and Troubleshoot Scanner Installation on Your Computer
Get Your Scanner Working Correctly A properly configured scanner makes it easy to digitize documents, photos, and other important files. If Windows is not detecting your scanner or scanning features are not working as expected, use the steps below to ...
Fix Bluetooth Connectivity Issues on Windows
Restore Stable Bluetooth Connections on Your Windows PC Bluetooth issues can prevent devices from pairing, cause frequent disconnections, or stop features such as audio streaming, file transfers, keyboards, mice, and printers from working properly. ...
Set Up a Networked Printer
Print from Multiple Devices Across Your Network Whether you're setting up a printer in a home office or a shared workplace, connecting it to your network allows multiple users and devices to print without a direct USB connection. Once connected, the ...
Configure Mobile Devices for Wi-Fi Networks
Stay Connected with a Reliable Wi-Fi Connection Connecting your smartphone or tablet to Wi-Fi helps reduce mobile data usage while providing access to faster and more stable internet. Whether you're setting up a new device or resolving connection ...
Install and Update Device Drivers on Your Computer
Why Device Drivers Matter Device drivers allow Windows to communicate with hardware such as printers, graphics cards, Wi-Fi adapters, webcams, keyboards, and other connected devices. If a driver is missing, outdated, or corrupted, the hardware may ...
How to Set Up Your New Laptop or Desktop Quickly and Easily
Get Your Computer Ready for Everyday Use A new laptop or desktop is ready to use out of the box, but taking a few extra steps during setup helps ensure better security, performance, and reliability. Completing the initial configuration properly can ...