Installing CommBox Signage - Samsung Signage TV Setup Instructions

Installing CommBox Signage - Samsung Signage TV Setup Instructions

Samsung QMC Signage TV Setup Instructions

Installing CommBox Signage

These instructions are for a Samsung digital signage screen that has been reset and is currently showing the Samsung main menu or initial setup screen.
You will need the Samsung remote control and an active internet connection.

1. Start the Samsung setup process
Using the Samsung remote:
  1. Press Menu.
  2. Go to System.
  3. Select Start Setup.
  4. Press Enter.
If the screen asks for a PIN, enter:
0000

2. Complete the initial setup
Follow the on-screen prompts.
Use the following settings where prompted:
Setting
Select
Language
English
Display orientation
Landscape or Portrait, depending on how the screen is mounted
Network
Connect to Wi-Fi or Ethernet
Installation type
Manual Setup
Player / Play Via
Custom App or URL Launcher
Auto Power Off
Off
Date & Time
Set correctly for the site location
RM Server
Skip, unless otherwise instructed
Important: The screen must be connected to the internet before installing CommBox Signage.

3. Install CommBox Signage using URL Launcher
When prompted to select the signage player or app install method:
  1. Select Install via URL, URL Launcher, or Custom App.
  2. Enter the following URL exactly:
https://signageapi.commbox.com.au/v1/tizen
  1. Confirm the URL.
  2. Allow the screen to download and install the CommBox Signage application.
Do not install the app by USB. The URL method is required because it allows CommBox Signage to receive future updates correctly.

4. Launch CommBox Signage
After installation, restart the screen.
CommBox Signage should start automatically.
If it does not start automatically:
  1. Press Home on the Samsung remote.
  2. Select URL Launcher or Custom App.
  3. Press Enter.
If URL Launcher is not available:
  1. Press Menu.
  2. Go to System.
  3. Select Play via.
  4. Change it to Custom App or URL Launcher.
  5. Restart the screen and try again.

5. Confirm the date and time
CommBox Signage relies on the screen’s date, time, and timezone for security and scheduling.
To check or update this:
  1. Press Menu.
  2. Go to System.
  3. Select Time.
  4. Confirm the date, time, timezone, and daylight saving settings are correct.
Incorrect time or timezone settings may stop the screen from registering or downloading content correctly.

6. Add the screen to CommBox Signage
Once CommBox Signage is running, the screen should display a 6-digit Identity Code.
In the CommBox Signage portal:
  1. Log in to the CommBox Signage portal.
  2. Go to Deploy.
  3. Click Add Screen.
  4. Enter the 6-digit Identity Code shown on the TV.
  5. Give the screen a clear name, such as the site name and screen location.
  6. Assign the correct licence.
  7. Save the screen.
Once added, the screen should connect to the portal and begin receiving its assigned playlist/content.

7. Returning to CommBox Signage settings
If CommBox Signage is already running and you need to return to the screen that shows options such as Get Playlist or Settings:
  1. Make sure CommBox Signage is open on the screen.
  2. Press Enter on the Samsung remote.

8. Troubleshooting
The screen does not show URL Launcher
  1. Press Menu.
  2. Go to System.
  3. Select Play via.
  4. Choose Custom App or URL Launcher.
  5. Restart the screen.

The screen cannot download the app
Check the following:
  1. The screen is connected to the internet.
  2. The URL was entered exactly:
https://signageapi.commbox.com.au/v1/tizen
  1. The date and time are correct.
  2. The network is not blocking access to the CommBox signage service.


CommBox Signage opens but does not register
Check the following:
  1. The screen has internet access.
  2. The date, time, and timezone are correct.
  3. The 6-digit Identity Code has been entered correctly in the CommBox Signage portal.
  4. The correct licence has been assigned to the screen.

The screen still has old CommBox content or identity
If the screen needs to be cleared:
  1. Press Menu.
  2. Go to System.
  3. Go to General.
  4. Select Empty Storage.
Important: This clears the CommBox Signage identity from the screen. The old screen record may also need to be removed from the CommBox Signage portal to free the licence before adding the screen again.
9. Final check
Before leaving the site, confirm:
  • The screen is connected to the internet.
  • CommBox Signage launches automatically after reboot.
  • The screen shows in the CommBox Signage portal.
  • The correct playlist/content has been assigned.
  • The date, time, and timezone are correct.
  • Auto Power Off is turned off.