Internet Troubleshooting : SLOW

Internet Troubleshooting : SLOW

🧪 1. Basic Troubleshooting

✅ Check Other Devices
  • Is the slowness happening on one device only or multiple devices?
    • If it’s one device, it may be a local issue with that machine.
    • If all devices are affected, the router/modem or internet service could be the cause.
✅ Run a Speed Test
  • Visit speedtest.net or fast.com and test:
    • Download speed
    • Upload speed
    • Ping/Latency
  • Compare these results to your expected internet plan.
✅ Reboot Devices
  • Restart the device you're using.
  • Power-cycle your modem/router:
    • Unplug for 30 seconds, then plug back in and wait 2–3 minutes.

🌐 2. Network Connection Checks

✅ Switch Between Wi-Fi and Ethernet
  • If you're on Wi-Fi, try using a wired connection if possible.
    • This can help determine if the issue is Wi-Fi-related.
✅ Disconnect Unused Devices
  • Too many connected devices (especially those streaming or downloading) can impact network performance.
✅ Check Network Adapter Health (Windows)
  • Open Device Manager and ensure there are no warning icons on the network adapter.

🧭 3. Software & Settings

✅ Close Background Apps
  • Applications like OneDrive, Dropbox, or video conferencing can use a lot of bandwidth.
  • Press Ctrl + Shift + Esc to open Task Manager → Check the Network column.
✅ Disable VPN or Proxy Temporarily
  • VPNs can reduce internet speed. Disable them if active and test again.
✅ Flush DNS Cache
  • Open Command Prompt and run:

📡 4. Wi-Fi Optimization

✅ Move Closer to the Router
  • Wi-Fi signal weakens with distance and walls. Try sitting closer to the router.
✅ Avoid Interference
  • Devices like microwaves, baby monitors, and cordless phones can disrupt Wi-Fi.
  • Switch to a 5GHz network if supported, for better performance in short-range areas.

🚨 5. When to Escalate to Us

Please let us know if the issue continues after performing the steps above, especially if:
  • Speed tests consistently show less than 20 Mbps download speed.
  • You're seeing high packet loss or ping greater than 100ms.
  • The slowdown happens at specific times of day (peak hours).
  • Performance does not improve after rebooting devices and the router.
We’re here to assist further as needed—just reply to this message with your findings or screenshots, and we’ll take it from there.

Best Regards