Overview

If you need to send emails as another mailbox in Microsoft Outlook, you must have the appropriate permissions (Send As or Send on Behalf). This guide explains how to enable and use the "From" field in Outlook to send emails from another address.

Prerequisites

• You must have Send As or Send on Behalf permissions for the other mailbox.
  If you don’t have these permissions, contact swazzy support team.

Step-by-Step Instructions

1. Enable the "From" Field in Outlook

1. Open Microsoft Outlook.
2. Click New Email to compose a new message.
3. Go to the Options tab in the ribbon menu.
4. In the "Show Fields" group, click From to display the "From" field.

2. Select the Alternate Email Address

1. In the new email, click the From dropdown.
2. Select Other Email Address....
3. In the "Send From Other Email Address" dialog box:
   • Type the alternate email address.
   • Click OK.

3. Compose and Send Your Email

1. Ensure the correct address appears in the "From" field.

2. Compose the email as you normally would.

3. Click Send.

   • If you have Send As permissions, the recipient will see the email as sent from the alternate mailbox.
   • If you have Send on Behalf permissions, the recipient will see your name followed by "on behalf of" the alternate mailbox.

4. Add the Mailbox to Outlook (Optional)

Adding the mailbox to Outlook allows you to access it directly and simplifies sending emails:

1. Go to File > Account Settings > Account Settings.
2. Double-click your email account in the list.
3. Click More Settings.
4. Navigate to the Advanced tab.
5. Under "Open these additional mailboxes," click Add....
6. Enter the name or email address of the mailbox.
7. Click OK, then restart Outlook.

Troubleshooting

• Cannot see the "From" field?
  Ensure you've enabled it under the Options tab while composing a new email.

• Permission errors when sending as another address?
  Verify with your IT administrator that you have Send As or Send on Behalf permissions for the mailbox.

FAQs

• What’s the difference between "Send As" and "Send on Behalf"?

  • Send As: The email appears as if it’s sent directly from the alternate mailbox.
  • Send on Behalf: The email indicates it was sent by you "on behalf of" the alternate mailbox.

• Can I add multiple mailboxes?
  

  • Yes, follow the steps in the Add the Mailbox to Outlook section for each additional mailbox.

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  For further assistance, contact swazzy support team.