Step 1: Check Your Internet Connection

• Make sure you’re connected to a stable network.
• Test another website to confirm your internet is working.
  

Step 2: Verify Your Email and Password

• Make sure your Gmail address is typed correctly.
• Check that Caps Lock is off and remove any extra spaces.
  

Step 3: Use the “Forgot Password?” Recovery Option

• Click "Forgot password?" on the Gmail login page.
• Follow the prompts using your recovery email or phone number to reset your password.
  

Step 4: Try a Different Browser or Device

• Use Chrome, Firefox, Safari, or Edge.
• Try logging in on your phone to check if the issue is device related.

Step 5: Clear Browser Cache and Cookies

• Open your browser settings.
• Clear cache, cookies, and site data.
• Restart your browser and attempt to log in again.
  

Step 6: Disable Browser Extensions Temporarily

• Extensions like VPNs, ad blockers, or password managers may block Gmail sign-in.
• Disable them one by one and retry logging in. 

Step 7: Check Your 2-Step Verification (2SV) Settings

• Ensure you can access your phone, authenticator app, or backup codes.
• Use a backup code if your main verification method isn’t available.
  

Step 8: Check Google’s Service Status

• Visit the Google Workspace Status Dashboard to see if Gmail is experiencing an outage.
  

• Check DNS or SSL Issues
  • Use nslookup accounts.google.com or dig accounts.google.com to verify DNS resolution.
  • Check certificate validity using:

    openssl s_client -connect accounts.google.com:443 -servername accounts.google.com

• Flush DNS Cache
  • Windows: ipconfig /flushdns
  • macOS: sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
  • Linux: sudo systemd-resolve --flush-caches
• Inspect Browser Developer Tools
  • Open DevTools → Network tab → attempt login.
  • Look for 401/403 errors, CORS blocks, or failed requests.
• Check Your Hosts File
  • Ensure no entries block Google services.
  • Windows: C:\Windows\System32\drivers\etc\hosts
  • Mac/Linux: /etc/hosts
• Test Without a VPN, Proxy, or Corporate Firewall
  • Some networks perform SSL inspection or block OAuth traffic.
  • Use a mobile hotspot or a different network for testing.
• Review Google Account Security Settings
  • Go to myaccount.google.com/security to review activity, revoke suspicious apps, and update recovery info.
• Check Date & Time Settings
  • Turn on automatic date and time.
  • Authentication may fail if device time is incorrect.
• Mobile App Advanced Fixes
  • Android: Clear Gmail and Google Play Services app data.
  • iOS: Remove and re-add your Google account in Mail settings.

• Never share your password or verification codes with anyone.
• Always use official Google links when recovering your account: gmail.com or accounts.google.com.
• Clearing cache and cookies will sign you out of websites, so ensure you know your passwords.
• Avoid resetting your password on public Wi-Fi for security reasons.
• If you’re using a work or school Gmail account, some steps may be restricted by your administrator.
• Re-enable any disabled extensions or security software once troubleshooting is complete.

1. Why can’t I log in even though my password is correct?
Your browser may be storing outdated data. Try clearing cache and cookies or using a different browser.

2. What if I forgot my Gmail password?
Use the “Forgot password?” link and follow the on-screen verification steps.

3. Why am I not receiving my verification codes?
Check mobile signal, unblock messages, and confirm your recovery phone number.

4. Does clearing cache delete my Gmail data?
No, emails and account data remain safe; only temporary browser files are removed.

5. How do I fix login issues on my phone?
Update the Gmail app, restart your device, and ensure your time settings are accurate.

6. Why is Google asking for extra verification?
Google detected unusual sign-in activity and is confirming it’s you.

7. What should I do if my account is locked or suspended?
Use Google’s Account Recovery tool. For work/school accounts, contact your administrator.

Still can’t log in?

Gmail login problems are common and often easy to fix with the right steps, such as checking your internet connection, updating your browser, or recovering your password. If you’ve tried the troubleshooting steps in this guide and still can’t access your account, please contact Swazzy Support for further assistance