How to Open Another Person's Mailbox in Outlook for the Web

How to Open Another Person's Mailbox in Outlook for the Web

If you've been granted permission to access another person's mailbox in Outlook for the web, you can follow these simple steps to open and manage their mailbox alongside your own. Here's a step-by-step guide to help you get started:

Step 1: Sign in to Outlook for the Web

  1. Open your web browser and go to Outlook for the Web.
  2. Sign in with your Office 365 credentials.

Step 2: Open the Other Person's Mailbox

  1. Open Your Own Mailbox: Once logged in, you'll see your own mailbox.
  2. Click on Your Profile Picture or Initials: This is located in the upper-right corner of the window.
  3. Select "Open another mailbox": A small window will pop up asking for the email address of the mailbox you wish to open.

Step 3: Enter the Mailbox Information

  1. Enter the Email Address: Type in the email address of the person whose mailbox you have been given access to.
  2. Click "Open": After entering the email address, click the "Open" button.

Step 4: Access the Mailbox

  1. New Tab Opens: The mailbox will open in a new tab or window.
  2. Manage the Mailbox: You can now view, send, and manage emails as if you were using your own mailbox.

Additional Tips

  • Permissions: Ensure that you have the correct permissions. If you encounter any issues, contact your IT administrator to confirm that you have been granted the necessary access rights.
  • Navigation: You can switch between your mailbox and the shared mailbox by navigating between tabs or windows.

Troubleshooting

  • Access Issues: If you receive an error stating that you do not have permission to open the mailbox, double-check with your swazzy administrator to ensure that the permissions were set up correctly.
  • Performance: If the mailbox is slow to open or navigate, try refreshing the page or clearing your browser's cache.

By following these steps, you should be able to seamlessly access and manage another person's mailbox in Outlook for the web. If you have any further questions or encounter any issues, please don't hesitate to reach out to the swazzy team for assistance.


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