Overview

This guide provides step-by-step instructions on how to add a shared mailbox in Office 365 using Outlook for Mac. Shared mailboxes allow multiple users to read and send emails from a common account, making collaboration easier.

Steps to Add a Shared Mailbox in Outlook for Mac

1. Open Outlook for Mac:

   • Launch your Outlook application on your Mac.

2. Access Preferences:

   • From the menu bar at the top, select Outlook, then click Preferences.

3. Open Accounts:

   • In the Preferences window, select Accounts.

4. Select Your Account:

   • Choose the account that has been granted access to the shared mailbox.

5. Add the Shared Mailbox:

   • Click the Advanced button located in the bottom right corner of the Accounts window.
   • Navigate to the Delegates tab.
   • In the Open these additional mailboxes section, click the + button.

6. Enter Shared Mailbox Information:

   • Type the email address of the shared mailbox you want to add, then click Add.

7. Save Changes:

   • Close the Accounts window to save your changes.

8. Restart Outlook:

   • Restart Outlook to ensure the shared mailbox appears in your folder list.

Steps to Add a Shared Mailbox Using Outlook Web Access (OWA)

1. Log in to Office 365:

   • Open your web browser and navigate to Outlook Office 365.

2. Access Mail Settings:

   • Click the gear icon in the upper-right corner to open the Settings menu.
   • Click View all Outlook settings at the bottom of the Settings menu.

3. Navigate to Mail Settings:

   • In the settings pane, select Mail > Accounts > Shared mailboxes.

4. Add the Shared Mailbox:

   • Under Shared mailboxes, click + Add a shared mailbox.
   • Enter the email address of the shared mailbox and click Add.

5. Restart Outlook:

   • Restart Outlook to see the shared mailbox in your folder list.

Additional Information

Ensure that you have the necessary permissions to access the shared mailbox. If you encounter any issues, check with your Office 365 administrator to verify that your account is correctly configured and has the appropriate access rights.

For further assistance, contact your IT support team.